Summit Grace Boutique Hotel & Spa, Darjeeling

I loved that my room had a private balcony with a stunning direct view of Mt. Kanchenjunga — waking up to that was truly unforgettable. We had traveled all the way from the US directly to Darjeeling, and the comfort of the room along with the breathtaking view made the long journey absolutely worth it. The staff were incredibly friendly, polite, and attentive, which made our stay feel warm and welcoming.

There wasn’t much to dislike, but a couple of small things could be improved. In some areas, the wooden floor tiles were slightly coming off, and the ceiling near the bed felt a bit low, even for someone of average height. These were minor issues and didn’t affect our overall comfort, but addressing them would make the stay even better.

Nothing- wish to complain that the booking.com description was no where near a true fact!! I have used you everywhere l have been in the UK and the USA and been happy with the service but not this time. The hotel was so poor that l checked out a day early. I used your services in Siliguri at the Courtyard by Marriott instead-very good.So you see l have incurred a lot of additional costs and l feel l should be recompensed for not only the hotel, but also the additional taxi costs. Social media has a lot going for it !!

The room was poor- the windows didn’t close, plywood on a section of floor,the shower didn’t work. The breakfast wasn’t for European taste. All in all terrible!!

It was quiet, so we slept well.

Lack of heating in communal areas. We ate dinner in jacket and bobble hats to keep warm. (A fan heater was provided in the room)Menu was very limited.

I really like the breakfast buffet system.

There wasn’t any choices for kids. Most of the food items were spicy which my child couldn’t eat.

After checking in I realised that the chalet was incompatible with my degree of mobility as the washroom was two flights of stairs from where the bed was. When I escalated this to the manager the entire team at Summit Grace collaborated with their other facilities and arranged relocation to a Summit Oakden for the entire stay. I feel overwhelmed by this incredible flexibility and want to convey my gratitude to the entire Summit group for going above and beyond.

We loved the cozy ambiance, amazing food, and the team's dedication to making every moment special at Summit Grace.

Summit Grace offered cozy rooms, delicious food, and a peaceful ambiance – a true retreat in the hills

Summit Grace exceeded our expectations with its clean rooms, friendly service, and stunning location.

View from room balcony

1.Rooms are not soundproofing.2.Staff are not properly trained

Amazing, incomparable view of Darjeeling, Hills, Clouds, Long Pine Trees, Tea Garden, and the curved road underneath from the hotel balcony. Heard the Adhan but didn't see the Mosque. The whistle of Toy Train was also heard from the hotel, but couldn't see the train. Moderate breakfast and dinner but meets the need but service is good.

OH the location. 1.7 km hilly road from Mall Road/Chowrasta (city center). Can be gotten down but impossible to climb up. The only way is by car, which costs 500 rupees from the Hotel to Mall Road.

It was technically my first visit to Darjeeling , the first being when I was a year old so cannot remember, and now I'm 49. The hotel isn't close to the mall...it's way is steep . it's actually close to the famous St Paul's school. I really had a peaceful rest and comfort in a most scenic atmosphere I was searching for. The staff is excellent, polite and friendly.

The staff was a really good one, always looking for a good stay.

The heating was terrible and the weather was really cold.The bathroom was small and never dry. Just 2 towels and non for your hands and feet when you're out of the shower.The breakfast was a decent one, but not many options.Poor facilities. The view is good. And that's all. The cabs don't know where this hotel is located.

The location for us was great in that as well as enabling that view it was away from the noisy honk-honk of the busier roads, but a perfectly pleasant approx 20 min walk into the centre, and a short cab ride back if you couldn't face walking up the hill.

There was an unpleasant smell coming from the drains - leaving the bathroom door closed overnight meant it seeped through the ceiling where the bed was, and you were hit by a wall of smell when you opened it in the morning . When we mentioned this we were given air freshener spray which helped a bit but didn't exactly solve this. The location I can see might be difficult if you have less mobility or you are there for a longer stay - after rain the walk could be slippy and I can imagine it would get tiring doing the long walk or shelling out for taxis. The biggest downside for us staying in December is it was *very* cold. The main building and the rooms were basically uninsulated (all the staff were wearing coats indoors), with only a small low voltage air heater to heat up a whole chalet room itself, which didn't really do much. We were advised it wasn't possible to have two fan heaters due to the power needed. You can ask for a fire to be built, but it's rs/1500 per fire which for us lasted about 2hrs, then the room is cold again. I don't want to over labour the point here as I imagine in the summer this isn't a problem at all - I'd say look at what temperature it is in Darjeeling when you're visiting and decide if you'd be OK camping in about that temperature. Finally, reasonably niche but if you're over 175cm you'll find some of the areas (including the shower) are too low for you.

Property view

Food was awful . We have taken dinner on 27th Oct 23 . Food not properly cooked.

Magnificient view of Kenjenjunga peak from my room.

Location of hotel very far with very steep road and taxi drivers refuse to come on rainy days

This property so far to mall road

I was booked a car from hotel manager for hotel to NJP hotel manager confirm me Rs. 6000 for hotel to NJP station drop and I agree and confirm also all set my car coming time 9:00 am then I call the manager 9:05 am where is my car then he said car high demand that why little delay then 9:30 he said car price Rs. 8000 if you confirm then ok otherwise you check yourself

The food of the restaurant and the hospitality of the staff

room, and it’s condition

Clean and beautiful rooms, friendly staff, decent food, basic amenities included.

The restaurant was too small, and room service food took forever to be served.

Bad

the hotel is charging atrocious prices for unhygienic, uncomfortable and below standard experience. Which you can easily get at half the price and better facilities.Would not recommend this hotel to anyone.My experience was terrible to say the least.

The View is ultimate. Upon complain about room size and bad smell of bathroom, the manager gave us big room (suite), without any extra cost.

The property is very old and refurbished. The bathrooms are stinking/bad odours may be because old drainage system. It gives very unhingenic feeling. This issue may be probably beyond property owners control.